Terms and Conditions (Updated)

Last Updated: May 2026

Welcome to the Diamonds Direct Wholesale website. These terms and conditions outline the rules and regulations for our website and services provided at our Southport showroom or during scheduled home visits.

1. No Online Sales (E-commerce)

  • This website is for informational and promotional purposes only.

  • We do not offer e-commerce facilities or direct online sales.

  • All purchases and final transactions must be conducted in person at our showroom at 435/437 Lord Street, Southport, or during a verified home visit.

2. Home Valuation Service

  • Availability: Home visits for gold, diamond, and luxury watch valuations are provided at our professional discretion within the Southport and surrounding areas.

  • Security & ID: For the safety of our staff and clients, valid government-issued photo identification is required for all home valuation appointments.

  • No Obligation: Home consultations are provided as a free, no-obligation service.

3. Valuations and Scrap Gold

  • Any price guides or estimates provided over the telephone or via this website are indicative only.

  • Final valuations are only guaranteed after a physical inspection of the items by our experts, either in-store or during an official home visit.

  • We use trade-certified scales and professional testing methods to ensure total transparency; items never leave your sight during the process.

4. Product Information and Pricing

  • Due to the unique nature of gemstones and the fluctuating market price of gold, all quotes are subject to change until a transaction is finalised.

  • Images on this site are for illustrative purposes; the actual quality and hue of stones are best appreciated during an in-person viewing.

5. Bespoke Designs and Commissions

  • Bespoke jewellery designs and remodelling projects require a formal consultation and a signed agreement.

  • A deposit is typically required before any physical work or stone sourcing begins for custom commissions.

6. Professional Heritage

  • As a family business with over 100 years of heritage, we pride ourselves on transparency and integrity.

  • These terms are governed by the laws of England and Wales.

7. Contact Details

For any enquiries regarding our terms of service, please visit us or contact:

  • Address: 435/437 Lord Street, Southport

  • Phone: 01704 531 048